Page 6 - Holiday Home Guide

Aftersales winter period when the park is closed. However, in the
past floods have occurred during the open season and
therefore we cannot ignore the possibility that this may
Whether your Holiday Home is new or previously owned, happen again in the future.
if you have any problems with your Holiday Home
speak to a member of staff. For example, if doors won’t If warnings from the Environment agency or
shut or lock properly or if you have a water leak. Our Meteorological Office, or our own observations indicate
park maintenance team can rectify lots of problems that a flooding event will take place - we have a set
for you. Some work carried out is free of charge, some procedure to inform and advise our customers, however
chargeable, you will be advised if you are to incur any the advance notice of such an event may be limited.
costs before any work is carried out. For caravan owners on site, staff members will, if
Most items in a Holiday Home are replaceable – possible, knock on each caravan door or will sound a
whether its door handles and locks. Office staff have siren from a park vehicle to inform you of the situation.
access to various suppliers and manufacturers who are For caravan owners off site, we will endeavour to
able to supply spares or replacement items for most contact you and therefore it is imperative that all of
Holiday Homes. your contact details are up to date on our files.
If you would like to order parts, please see a member Experience has shown that it is sometimes not possible
of the office staff and they will be able to advise you of to contact everyone, so we advise all owners to pay
supply and cost. particular attention to the Met Office website or call
the Environment Agency Flood line on 0845 9881188 or
Insurance website for further information.

Should it be necessary to close the park completely, we
Caravan Owners are reminded that it is their sole will endeavour to contact you as to when it is safe for
responsibility to insure their Holiday Home. Due to you to return.
changes in the law, we can no longer recommend or
advise which insurance companies for you to use. Bearing all of this in mind, it is imperative that all
Your insurance cover should include a minimum of £5 caravan owners insure their Holiday Homes with a
million 3rd party liability and you must provide us with reputable company that will provide cover for flooding,
a copy for our records. Failing to provide us with a valid just in case a severe flood occurs and damage or loss
copy could limit your access to the park. occurs.
ENVIRONMENT AGENCY FLOOD LINE 0845 988 1188
In the event of When calling this number, the rivers you require flood
alerts for are Upper Ouse and River Tove, Milton
Flooding Keynes.

With seventeen lakes, two rivers and being situated The siting levels of all Holiday Homes are above the
partially in a flood plain, it is inevitable that certain areas highest recorded flooding levels. However, the roadways
of the park will flood from time to time. can become cut off by high water and with high level
The majority of these occurrences take place during the floods our electricity and sewerage systems have to be

Emergency contact numbers

If for any reason you have had to call any of the emergency services it is essential that you inform the main office of
your name, plot number and state that you are a tourer resident, this will enable us to deal with the situation efficiently.

THE EMERGENCY SERVICES MAY ASK YOU POLICE, FIRE, AMBULANCE: 999
FOR OUR FULL ADDRESS:
LOCAL DOCTOR: 01908 260 382
COSGROVE PARK 01908 660 033
MAIN STREET MK GENERAL HOSPITAL:
COSGROVE NHS DIRECT: 111
MILTON KEYNES LOCAL POLICE: 101
MK19 7JP
ENVIRONMENT AGENCY
01908 563 360 RECORDED FLOOD
WARNING MESSAGE: 08459 881 188

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