Equality, Diversity and Accessibility Policy

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1. Policy Statement

Cosgrove Park Caravan Park is committed to promoting equality, diversity and inclusion in all areas of our operations. We aim to provide a welcoming, respectful and accessible environment for all guests, employees, contractors and visitors.

We believe everyone should be treated fairly and with dignity regardless of their background, identity or circumstances.

We do not tolerate discrimination, harassment or victimisation in any form.

This policy aligns with the principles of the Equality Act 2010 and reflects our commitment to providing an inclusive environment for everyone who visits or works at Cosgrove Park Caravan Park.

2. Scope of the Policy

This policy applies to:

  • All employees and seasonal staff

  • Park residents and guests

  • Contractors and service providers

  • Visitors to Cosgrove Park Caravan Park

It covers all park facilities, services and interactions.

3. Commitment to Equality

Cosgrove Park Caravan Park is committed to ensuring no person is treated less favourably because of:

  • Age

  • Disability

  • Gender

  • Gender reassignment

  • Marriage or civil partnership

  • Pregnancy or maternity

  • Race, nationality or ethnic origin

  • Religion or belief

  • Sex

  • Sexual orientation

All guests, residents and staff will be treated with respect, dignity and fairness.

4. Diversity and Inclusion

We value diversity and recognise that people from different backgrounds bring valuable perspectives to our park community.

To promote diversity we will:

  • Maintain an inclusive and welcoming environment for guests and staff

  • Treat cultural differences with respect

  • Promote equal opportunities in recruitment and employment

  • Ensure that our services and facilities are provided fairly to all visitors

5. Accessibility

Cosgrove Park Caravan Park is committed to making the park accessible wherever reasonably possible so that all guests can enjoy their stay.

We aim to:

  • Provide clear information about park facilities and accessibility

  • Maintain safe pathways and access routes across the park

  • Offer reasonable assistance to guests with mobility or accessibility needs

  • Ensure signage is clear and easy to understand

  • Make reasonable adjustments where possible to support disabled guests

Cosgrove Park Caravan Park also maintains a separate and more detailed Accessibility Policy which outlines the park’s accessibility provisions, facilities, and commitments in greater detail.  Please click here to find out more.

6. Preventing Discrimination and Harassment

Discrimination, harassment or bullying will not be tolerated at Cosgrove Park.

Examples include:

  • Offensive language or behaviour

  • Excluding individuals based on protected characteristics

  • Harassment or intimidation

  • Unfair or discriminatory treatment of guests, residents or staff

Anyone found engaging in such behaviour may be asked to leave the park or may face disciplinary action if they are a member of staff.

7. Staff Responsibilities

All staff members must:

  • Treat everyone with dignity and respect

  • Follow this policy in their daily work

  • Report any concerns relating to discrimination or harassment

  • Support guests who may require assistance with accessibility

Park management is responsible for ensuring staff understand and follow this policy.

8. Reporting Concerns

Guests, residents or staff who experience or witness discrimination or harassment are encouraged to report the matter to park management.

All reports will be taken seriously and handled fairly and confidentially where possible.

9. Monitoring and Review

This policy will be reviewed periodically to ensure it remains effective, up to date, and compliant with relevant legislation and best practice.

 

Policy Review Date: [March 2026] 
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